Visits Available On Demand

Check back in 15 minutes. The queue usually opens up again quickly!

You can also see the upcoming available dates and times in the app. Mornings usually have the shortest wait times.

You'll have 2 minutes to join the visit once you're notified that your clinician is ready. If you can't start your visit in that window, you can leave the queue and rejoin later when you are able to get to a visit.

We recommend starting by uninstalling and reinstalling the app on your phone —that often clears up most issues. You can also try logging out and logging back into the app.

If neither of those steps works, send us a message in the app, and we will get back to you as soon as possible. Or call us at 866-901-4860 and we’ll help talk you through the steps.

We’re keeping track of it for you! We’ll send you a text reminder 3 days before your prescription will run out. And another reminder the day before it does. You can join an on-demand visit anytime during that window.

We recommend joining the queue as soon as you can so you know you have your renewal taken care of before you run out. That’s also good practice in case there are any issues at the pharmacy when you try to pick up your medication.

You’ll receive text notifications reminding you that you need to refill your medication. You can join a visit starting 3 days before you run out.

We recommend joining the queue early so you know you have your prescription taken care of before you run out. That’s also good practice in case there are any issues at the pharmacy when you pick up your medication.

You can see the clinic hours in the app. Click on the blue banner on your homescreen to go to "Complete your Visit" and you’ll see the hours before you join the queue.

With visits that are on demand, you won’t have to worry about missing appointments. You’ll just join the queue when it’s convenient for you.

If you do miss a visit, you can just rejoin the queue and you’ll see the next available clinician. We do recommend keeping an eye on your texts while you’re waiting in the queue, though!

You can visit with a Peer or Case Manager on demand anytime! You can also send us a message in the app and someone on your care team will get back to you asap.

And if you need a visit with a clinician outside of your refill window, give us a call and we will schedule you for the right type of visit.

Don’t worry! Join the queue at the clinic when you can. If you run into any issues, or can’t make it to a visit before your medication runs out, call us and we’ll get you taken care of.

If you and your clinician discussed staying on a specific visit schedule for any reason, you will continue to do your follow-up visits by making an appointment either with your clinician or by calling us. We’ll tell you when you can start using on-demand visits.

Every clinician at Boulder makes sure you receive the same quality of care. You’re in great hands no matter who you see. And we make sure everyone on the care team knows what they need to about you, so you’ll never have to walk a clinician through your history again after your first visit.

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If there’s ever a time you need to have some dedicated time with a specific clinician, we can make that happen. Give us a call or tell your clinician in your visit.

Like always, you can call us at 866-901-4860 or send a chat to your care team. We’re here for you!

You can still chat with your care team in the app – that hasn’t changed! We’ll continue to respond within one business day.