Frequently Asked Questions

What is a digital clinic? What is telehealth?
Treatment through Boulder is entirely digital, which means that participants meet and connect with their providers through secure video and messaging in the Boulder App. Offering treatment via telehealth makes care easy to access anytime, anywhere — participants complete visits from home or wherever they feel most comfortable, and pick up prescriptions at their local pharmacy or can often have medications mailed to them.

What is medication-based treatment for opioid addiction?
Boulder is committed to offering the highest quality, evidence-based care to support our participants. We prescribe buprenorphine (Suboxone) for participants with opioid use disorders because it is safe, proven effective, and helps people to live longer, healthier lives and to meet their recovery goals. We combine medication-based treatment with expert medical care and advice, peer recovery coaching, and care coordination to ensure that participants have the right medication, resources, and support to work towards their unique recovery goals.

What is a Care Team?
Each Boulder participant is matched with an interdisciplinary team of providers who collaborate with them to craft a treatment plan that fits their needs.

  • Clinicians are specially trained in addiction medicine, and can prescribe medication, supervise care, and address related medical issues.
  • Care Advocates guide participants through the recovery process, helping with scheduling, insurance, pharmacy issues, and more.
  • Peer Coaches bring understanding from their own lived experience of recovery to support participants, and help with accessing local resources.

Who is eligible for treatment with Boulder?
Boulder Care is available to people who are seeking treatment for opioid addiction. Boulder participants are typically 18 or older, but we do make exceptions on a case-by-case basis (call us for more information). We’re currently welcoming participants in Alaska, Oregon, and Washington, but will be expanding nationwide as quickly as we can.

If Boulder isn't yet available in your community, you can sign up to be notified when Boulder Care becomes available in your area. You can also check out our list of other services and resources, like our recommended online recovery support groups and meetings.

How can I refer patients to Boulder?
We offer several ways for you to refer your patients to Boulder.

Is treatment through Boulder covered by insurance?
In response to Coronavirus (COVID-19), Boulder is currently accepting new participants regardless of insurance carrier or ability to pay, so that we can prioritize getting people the care they need. If you have any questions about our treatment program or what you can expect regarding insurance coverage, give us a call and a member of our team will be happy to speak with you.

Do I have to see a doctor in person to enroll?
In most areas we serve, participants can start treatment entirely virtually, without an in-person visit.

Will I have to provide personal information or a credit card to get more information?
No. We’re happy to chat anonymously about our program to help you determine if it’s right for you, or help you find other options that will be a better fit. Anything you share with us is completely confidential, regardless of whether you choose to enroll with Boulder.

Can I enroll if I’m still using opioids, alcohol, methamphetamine, nicotine, or other substances?
Yes. Whether you want to reduce your use, eliminate some substances but not others, or stop entirely, we’ll customize your treatment to your unique needs and goals.

What if I miss a visit? Will I have to go without my medication?
We know that medications like buprenorphine are life-saving, so we work to make sure that participants have uninterrupted access to their prescriptions. Unexpectedly losing access to medication puts people at risk, and we never want to add stress or uncertainty to our participants' lives. If you miss a visit, our team is always here to help you reschedule, and you can message with your provider in the Boulder App to discuss your needs and make a plan together. We'll also never charge you for a missed visit, or discharge you from our care because of it — we know unexpected conflicts arise, and we’re always here to support you.

How is Boulder responding to Coronavirus (COVID-19)?
Boulder is here to care for new and existing participants during this time and always, and in response to COVID-19, we are currently accepting new participants regardless of insurance carrier or ability to pay. Learn more about Boulder’s response to COVID-19, including:

  • How we’re supporting and expanding services for current and new participants
  • Links to informational resources and online support meetings available during social distancing
  • Information for payors and providers about referrals and how we can reduce the load on in-person care delivery systems

Didn’t answer your question? Please feel free to contact us.

Welcoming new participants in Alaska, Oregon, and Washington

Call Boulder Care

Boulder staff are available Monday–Friday 9am–7pm PST.

You can always leave a message and we'll get back to you as soon as we can. You can also schedule a callback for a time that works best for you.

If this is an emergency, please call 911, or one of our recommended crisis helplines.